F.A.Qs

F.A.Qs

1) Why do the items which I like always get sold out so fast?

Our products are truly one-of-a-kind, and we urge our potential customers to make their purchases without any hesitation.

2) I saw an item that I liked last week but it’s gone now.

Our system automatically removes listings that have been sold during our daily/weekly updates.

3) How often do you update your products on your online store, FaceBook, and Instagram page?

We recommend checking our online store daily for new arrivals and offers. 

4) Why buy online?

You can now comfortably view our myriad of products from home, at your own pace.

5) Why do handmade crafts cost more? 

When you buy a handmade product, you are purchasing a unique item that is more expensive than mass-produced products. The process of making each product involves a significant amount of time, energy, and hours of work. Most importantly, our craftspeople put their heart into every piece they create.

6) Is it safe to pay online?

7) How can I confidently make my purchase if I don’t experience the actual product before buying it?

In Bloom Selection, we will check our products before we ship them out. If you prefer to visit our physical showroom, please contact Gerald at (65) 97440441 to make an appointment before heading down to 184 Stirling Road, Singapore 140184. 

8) How long do I have to wait for my items to be delivered after I make the order?

Our standard shipping procedure for online orders is to dispatch them via Post every Monday and Thursday. Typically, the buyer should receive their order on the very next day. However, if you require an urgent or special delivery, please contact Gerald directly at (65) 97440441 for special assistance. For international shipping, the delivery time may vary from 2 to 14 days, depending on the postal service provider at the receiver’s end.

9) Can I customize my items with you?

We recommend choosing from our existing stock due to possible variations in fabrics. Prices are usually comparable to current stock.

10) I would like to make a bulk purchase. Will I get a better price?

For purchases of ten or more similar items, please contact us directly for a quote.

11) What happens when I choose to collect my purchase myself?

You can do a self-pick-up at 184 Stirling Road, Singapore 140184, provided at a mutually agreed date and time. 

12) Can I place an item on hold for purchase later?

Unfortunately, we cannot offer this option to ensure fairness for all customers, but you can make a payment and pick up your order at a later date. 

13) How can I provide feedback about a product?

We look forward to hearing feedback about our products. You may WhatsApp/SMS us at (65) 97440441.

14) I need personal assistance with my order. Who can I contact?

Our Customer Service Team is happy to assist you with your order. Please WhatsApp us at (+65) 9744 0441.

15) Are your prices in Singapore Dollars (SGD)?

All prices listed are in Singapore Dollars.

16) How can I track my order?

Let us know, and we will provide you with the tracking ID.

17) Do you send overseas?

Our trusted partner, DHL, delivers to almost every part of the world. Bloom Selection is offering free international shipping when you spend a minimum of SGD 150.

18) Why is payment by PayNow or PayLah highly recommended?

This is because the online credit/debit payment service provider charges a high commission on us, and we do not like the idea of passing the cost to consumers.