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F.A.Qs
1) Why are the items which I like always get sold out so fast?
This is because they are one of a kind. We do not mass produce and recommend our potential customers not to hesitate while making purchases.
2) I saw an item that I liked last week but it’s gone now.
We usually delete that listing if it’s sold when we make our daily/weekly update.
3) How often do you update your products on your online store?
We try to update daily. Therefore, we will recommend customers check out our online store for new arrivals and offers often. What you didn’t like now might not be the same the following week.
4) Why buy online?
You can view a myriad of our products showcased in the comfort of your home at any time, and surf at your own pace. What’s not to love?
5) Why does handmade cost more?
A handmade product is more expensive because you’re buying a unique item. In Bloom Selection, our crafts are made by experts in their field of the best materials. Included in the making of the product are time, energy, hours of work, and – most importantly their heart.
6) Is it safe to pay online?
7) How can I make my purchase with confidence if I don’t get to experience the actual product before buying it?
In Bloom Selection, we will check our products before we ship them out. If you prefer not to purchase online, you may contact us at (65) 97440441 to make an appointment to visit our showroom at 184 Stirling Road, Singapore 140184.
8) How long do I have to wait for my items to be delivered after I make the order?
We usually send out our online orders via SingPost every Monday and Thursday. Therefore, you should receive it the very next day if opt for a post with tracking ($3) or a local courier locally ($6). If you need it urgently, do contact us directly for special assistance. As for international shipping, it could be from 2 days (by DHL) days up to 2 weeks depending on the postal service provider on the receiver’s end. Do take into consideration the impact on delivery due to the COVID-19 pandemic.
9) Can I customize my items with you if I am willing to pay more?
We strongly encourage you to select from our existing stock if possible. This is because the price of the product with customization will be higher compared to the existing stock.
10) I would like to make a bulk purchase. Will I get a better price?
For bulk purchases of more than 10 similar pieces at any 1 time, please contact us directly for a special quotation.
11) What happens when I choose to collect my purchase myself?
You can do a self-pick-up at 184 Stirling Road, Singapore 140184 provided at a mutually agreed date and time.
12) Can I place an item on hold for purchase at a later date?
Sorry, but we do not offer this option. This is to be fair for every customer as our products are one of a kind. However, you may make payment first to pick it up at a later date to secure your order.
13) When can I expect new products to be listed on your website?
We are constantly updating our product range and we are doing our best to update them as soon as we can. Do look out for our posts on our Online Store, Facebook, and Instagram.
14) How can I provide feedback about a product?
We look forward to hearing feedback about our products. You may WhatsApp us at (65) 97440441.
15) I need personal assistance with my order. Who can I contact?
Our Customer Service Team is happy to assist you with your order. Please WhatsApp us at (+65) 9744 0441.
16) Are your prices in Singapore Dollars (SGD)?
All pricing is in Singapore Dollars.
17) How can I track my order?
Let us know and we will provide you with the tracking ID if any.
18) Do you send overseas?
Yes, we do to almost all parts of the world. International shipping is FREE when you spend a minimum of SGD 150. DHL is our trusted partner.
19) Why is payment by PayNow or PayLah highly recommended?
This is because the service provider of online credit/debit payment service charges a higher commission on us and we do not like the idea of passing the cost to consumers.
